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Supplier Relationship Management: Achieving Top and Bottom Line Results

Supplier Relationship Management (SRM) is the process by which an organization works with its suppliers to accomplish common goals or objectives. SRM is vital to the success of your organization’s top and bottom line. As a supply management professional, you play an essential role in the success of these relationships. And, the more skilled you are at navigating and managing these relationships, the more valuable you will be to your organization. This course will provide you with impactful strategies and models to optimize the performance of your suppliers. You’ll learn how to effectively partner with internal stakeholders to segment and manage your supplier relationships. Gain knowledge and skills to identify and execute relationship strategies to improve overall efficiency, performance, accountability, compliance and value.

Member Price: $1,395.00

List Price: $1,795.00
Early Bird Pricing Ends on Aug 12 2024


Sep 11-12, 2024

Add To Calendar 9/11/2024 10:00:00 AM 9/12/2024 6:00:00 PM ET Supplier Relationship Management: Achieving Top and Bottom Line Results

To access this webinar, log into the ISM website, – access My Account and view My Upcoming Registrations.


Virtual Class
CEH Credits
Product Code

Additional Information


Luis J Concepcion (CPSM, CPSD) is a seasoned professional with over twenty years of experience in procurement and supply chain management. Currently serving as the Global Procurement Category Manager for Facility, Construction, and Maintenance Services at DuPont. In his current role as Global Category Manager, Luis is accountable for the development and execution of global category strategies in Construction, Maintenance, and Facility Services. He plays a pivotal role in mentoring and guiding a team of Program Managers, Sub-Category Managers, and Buyers within the Facility Services Category Tower. By collaborating with business and functional leaders, Luis establishes and executes procurement and value creation strategies. His scope of spend activity includes the procurement of Contracted Services that support DuPont in its science and innovation mission.

Beyond his professional responsibilities, Luis is deeply passionate about promoting diversity and inclusion in procurement. He strives to attract, develop, and retain a robust list of qualified diverse suppliers across his buying space. By advancing and accelerating small business and diverse supplier spend at DuPont, Luis believes in the power of fostering and nurturing relationships with these suppliers to ensure their sustained viability.


What You Will Learn:

  • Cultural and leadership benefits
  • Strategies for good relations
  • Facets of contract administration
  • Segment suppliers appropriately
  • Establish partnerships and alliances
  • Create supplier evaluations
  • Development of suppliers
  • Value of early supplier involvement
  • Supplier cost reduction
  • Optimize supply chain management
  • Benefits of technology

Virtual Class Schedule:

Day 1 - 10:00 am ET - 1:30 pm ET / 7:00 am PT - 10:30 am PT (3.5 hours), Break for Lunch
Day 1 - 2:30 pm ET - 6:00 pm ET / 11:30 am PT - 3:00 pm PT (3.5 hours)
Day 2 - 10:00 am ET - 1:30 pm ET / 7:00 am PT - 10:30 am PT (3.5 hours), Break for Lunch
Day 2 - 2:30 pm ET - 6:00 pm ET / 11:30 am PT - 3:00 pm PT (3.5 hours)

Course Overview & Goals:

  1. Prepare your organization for SRM:
    • Realize the benefits from SRM
    • Understand the need for cultural and leadership alignment
    • Discover strategies that create good relations
  2. Understand the principles of SRM:
    • Learn the facets of contract administration
    • Analyze your supplier portfolio to segment appropriately
    • Acquire ways to establish partnerships and strategic alliances
  3. Reveal supplier innovation opportunities:
    • Evaluate opportunities for supplier continuous improvement
    • Discover the value of early supplier involvement is your organization
    • Leverage organizational Innovation through supplier engagement
    • Review ways to reduce costs through value analysis/value engineering
  4. Discover supply base optimization:
    • Understand supplier risk factors and ways to mitigate
    • Acquire knowledge of supply base management
    • Attain insight to optimize supply chain management
    • Discover the power of SRM technology

Who Should Attend:

Any new supply management professionals will find this course highly valuable. Additionally, experienced professionals wishing to refresh and update their skills can greatly benefit from the information in this course. Finally, any personnel within the organization who interface with purchasers or suppliers will gain important information to help them navigate supplier relationships. Please bring a calculator to this supply management training.

Terms And Conditions

Virtual Learning Transferals: Registrations are transferable without any charge to another ISM Virtual Learning Course occurring within 12 months of the original purchase. Transferring registrations to another party are subject to price variance or change based on membership status and an additional $50 fee will be incurred.

Cancellations Virtual Learning: Cancellations more than 5 weeks before the date of the course will incur an administrative charge of 50 percent. Cancellation within 5 weeks of the date of the event will be charged the full fee. You must notify ISM in writing of a cancellation.

Tax Deduction: The Internal Revenue Service may permit an income tax deduction to U.S. residents for expenses (including registration fees, travel costs, meals and lodging) incurred in pursuit of continuing professional education. Consult your tax adviser for details.

View full terms of service here.