Terms & Conditions

Below are the terms and conditions by product type. Note that these terms are also included on the product pages as well for your reference at time of purchase.

Face to Face Classroom (In -Person)

Invoice Payment Terms: Full payment is required before participation in the event. We reserve the right to refuse admission if full payment is not received in accordance with these terms.

ISM Promotions: ISM promotions are applicable to registrations where other promotions and discounts have not been applied. Any promotion that contains a deliverable by ISM shall be delivered upon the conclusion of the event and verification of your attendance. ISM reserves the right to substitute any promotion with equal or lesser value.

Group Registrations: Eligible group discounts will be applied at the time of purchase, registrations must be received at the same time and individuals in the group must be from the same company to be eligible (Student registration rate is not eligible for group registration). Cancellations must be in writing and received 5 weeks prior to the event. No refunds shall be given for cancellations received within 5 weeks of the event. If the organization is no longer eligible for the group discount, each registration will revert to individual pricing and the balance due will be deducted from the refund amount. Transferring the registration to another colleague is accepted – additional fees may apply.

Event Cancellations: Cancellations more than 5 weeks before the date of the event will incur an administrative charge of 50%. Cancellation within 5 weeks of the date of the event will be charged the full fee. You must notify ISM in writing of a cancellation.

Indemnity: ISM reserve the right to make changes, restructure or postpone the program without notice. If the program is not held for any reason, ISM's liability is limited to the program fee.

Special Needs: If you have special dietary needs or if you require any special services or auxiliary aids in accordance with the Americans With Disabilities Act, please be sure to check the appropriate line on the event registration form. An ISM representative will contact you to confirm your special needs.

Antitrust Statement: It is the express policy of ISM to comply at all times with all existing laws, including the antitrust laws, and in furtherance thereof, this ISM Antitrust Policy shall apply to all activities and programs sponsored or conducted by or within ISM, including CAPS Research, and is intended to minimize the risk of the appearance of any violation of the antitrust laws.

Photo/Audio/Video Release: From time to time, ISM uses photos and/or audio/video of participants in public event spaces in our promotional and educational materials. By virtue of your attendance, you agree to the use of your likeness in such materials, including print and/or electronic media without further notification or authorization.

View full terms of service here.

Live Online (Guided Learning Courses)

Guided Learning Transferals: Registrations are transferable without any charge to another ISM Guided Learning Course occurring within 12 months of the original purchase. Transferring registrations to another party are subject to price variance or change based on membership status and an additional $50 fee will be incurred.

Cancellations Guided Learning: Cancellations more than 5 weeks before the date of the course will incur an administrative charge of 50 percent. Cancellation within 5 weeks of the date of the event will be charged the full fee. You must notify ISM in writing of a cancellation.

Tax Deduction: The Internal Revenue Service may permit an income tax deduction to U.S. residents for expenses (including registration fees, travel costs, meals and lodging) incurred in pursuit of continuing professional education. Consult your tax adviser for details.

View full terms of service here.

Live Online (Virtual Classroom Courses)

Virtual Learning Transferals: Registrations are transferable without any charge to another ISM Virtual Learning Course occurring within 12 months of the original purchase. Transferring registrations to another party are subject to price variance or change based on membership status and an additional $50 fee will be incurred.

Cancellations Virtual Learning: Cancellations more than 5 weeks before the date of the course will incur an administrative charge of 50 percent. Cancellation within 5 weeks of the date of the event will be charged the full fee. You must notify ISM in writing of a cancellation.

Tax Deduction: The Internal Revenue Service may permit an income tax deduction to U.S. residents for expenses (including registration fees, travel costs, meals and lodging) incurred in pursuit of continuing professional education. Consult your tax adviser for details.

View full terms of service here.

Live Online & OnDemand (Webinars)

ISM Promotions: ISM promotions are applicable to registrations where other promotions and discounts have not been applied. Any promotion that contains a deliverable by ISM shall be delivered upon the conclusion of the event and verification of your attendance. ISM reserves the right to substitute any promotion with equal or lesser value.

Cancellation Self-Paced Learning: Upon purchase, these courses are non-refundable.

Tax Deduction: The Internal Revenue Service may permit an income tax deduction to U.S. residents for expenses (including registration fees, travel costs, meals and lodging) incurred in pursuit of continuing professional education. Consult your tax adviser for details.

View full terms of service here.

Self-Paced (eLearning Courses)

ELEARNING 

ISM Promotions: ISM promotions are applicable to registrations where other promotions and discounts have not been applied. Any promotion that contains a deliverable by ISM shall be delivered upon the conclusion of the event and verification of your attendance. ISM reserves the right to substitute any promotion with equal or lesser value.

Cancellation Self-Paced Learning: Upon purchase, these courses are non-refundable.

Tax Deduction: The Internal Revenue Service may permit an income tax deduction to U.S. residents for expenses (including registration fees, travel costs, meals and lodging) incurred in pursuit of continuing professional education. Consult your tax adviser for details.

Certification Products

CERTIFICATION PRODUCTS

Exam Cancellation: Exam registration fees are non-refundable.

Learning System Cancellation (print and digital): Learning System purchases are non-refundable or exchangeable.

View full terms of service here.

Conferences & Events

Invoice Payment Terms: Full payment is required before participation in the event. We reserve the right to refuse admission if full payment is not received in accordance with these terms.

ISM Promotions: ISM promotions are applicable to registrations where other promotions and discounts have not been applied. Any promotion that contains a deliverable by ISM shall be delivered upon the conclusion of the event and verification of your attendance. ISM reserves the right to substitute any promotion with equal or lesser value.

Group Registrations: Eligible group discounts will be applied at the time of purchase, registrations must be received at the same time and individuals in the group must be from the same company to be eligible (Student registration rate is not eligible for group registration). Cancellations must be in writing and received 5 weeks prior to the event. No refunds shall be given for cancellations received within 5 weeks of the event. If the organization is no longer eligible for the group discount, each registration will revert to individual pricing and the balance due will be deducted from the refund amount. Transferring the registration to another colleague is accepted – additional fees may apply.

Event Cancellations: Cancellations more than 5 weeks before the date of the event will incur an administrative charge of 50%. Cancellation within 5 weeks of the date of the event will be charged the full fee. You must notify ISM in writing of a cancellation.

Media: If you are a media attendee, please click here to review the ISM Media Guidelines.

Indemnity: ISM reserve the right to make changes, restructure or postpone the program without notice. If the program is not held for any reason, ISM's liability is limited to the program fee.

Special Needs: If you have special dietary needs or if you require any special services or auxiliary aids in accordance with the Americans With Disabilities Act, please be sure to check the appropriate line on the event registration form. An ISM representative will contact you to confirm your special needs.

Antitrust Statement: It is the express policy of ISM to comply at all times with all existing laws, including the antitrust laws, and in furtherance thereof, this ISM Antitrust Policy shall apply to all activities and programs sponsored or conducted by or within ISM, including CAPS Research, and is intended to minimize the risk of the appearance of any violation of the antitrust laws.

Photo/Audio/Video Release: From time to time, ISM uses photos and/or audio/video of participants in public event spaces in our promotional and educational materials. By virtue of your attendance, you agree to the use of your likeness in such materials, including print and/or electronic media without further notification or authorization.

View full terms of service here.

Research Purchases

RESEARCH

Cancellation: Research purchases are non-refundable.

Intellectual property: This product and the data are protected by United States and International copyright and other intellectual property laws. You may use material on this site for your personal, non-commercial use only. You must obtain our express written permission to reproduce any part of the site or other intellectual property owned by us or to create a link to the site.

View full terms of service here.