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Influencing Difficult People

Learn how to overcome challenging employees whose poor behavior can slow progress and disengage team members in this ISM supply management course. In this course, you will learn how people may often be unaware of the impact they have on the organization. As a supply management leader, you’ll gain tools and methods in this course to understand what, when and why an employee is experiencing something that is perceived as negative and what steps can be applied to neutralize the situation and align the employee to an expected outcome. The course provides access for 60 days from the date of the purchase.

Member Price: $195.00

List Price: $275.00

Product Details

Course Objectives:

  1. Understanding Emotional Intelligence:
    • Gain insight into human intelligence quotient (IQ) and emotional quotient (EQ).
  2. Mental Models:
    • Understand how employees adopt individual beliefs based on the world around them.
  3. Personal Styles:
    • Learn how unique styles determine key motivators.
  4. Effective Communication:
    • Understand how listening is the first formula to a successful outcome.
  5. Change and Transition Management:
    • Determine how personal experiences and expectations vary with any organizational change.

Who should attend:

New procurement and supply management professionals, as well as more experienced professionals who want to refresh and update their skills. Also, any company employee who interacts with supply management and suppliers.

  • CEH Credits
  • Product Code

Terms And Conditions


ISM Promotions: ISM promotions are applicable to registrations where other promotions and discounts have not been applied. Any promotion that contains a deliverable by ISM shall be delivered upon the conclusion of the event and verification of your attendance. ISM reserves the right to substitute any promotion with equal or lesser value.

Cancellation of Certificates: Upon purchase, these courses are non-refundable.

Tax Deduction: The Internal Revenue Service may permit an income tax deduction to U.S. residents for expenses (including registration fees, travel costs, meals and lodging) incurred in pursuit of continuing professional education. Consult your tax adviser for details.



Cancellation: Research purchases are non-refundable.

Intellectual property: This product and the data are protected by United States and International copyright and other intellectual property laws. You may use material on this site for your personal, non-commercial use only. You must obtain our express written permission to reproduce any part of the site or other intellectual property owned by us or to create a link to the site.

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