Inside Supply Management Magazine

July / August 2020

Procurement’s Role in Internal ‘Customer Orientation’

July 01, 2020
By Ajith Kumar, Ph.D., MBA, Steven Miller, Michelle D. Steward, Ph.D.

Procurement professionals must successfully manage two types of relationships — internal and external — while focusing on the company’s bottom line. The key challenge facing procurement with internal customers is that while preserving good relationships is important, such relationships cannot come at the cost of compromising bottom-line objectives.


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