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Organizations Aren’t Using Supply Chain to Grow Revenue, Report Says A big topic among supply management organizations is how customers are driving the value chain. Likewise, all companies are

• Articles
• Supply Management
• Sourcing

UPMG2020: Capitalizing on a Hurricane Response System A UPMG2020 session discussed how a utility company’s quick response process was critical to bringing power back to customers impacted by

• Articles
• Project Management
• Systems Capability and Technology

Customer Centricity and Complexity Reduction in Manufacturing Like other sectors within supply management, manufacturing is transforming. Faced with new technologies and changing business models

• Articles
• Supply Management

Building a Better Customer Experience Improving customer experience is top of mind for supply management organizations. “Everyone wants to improve the customer experience because it’s revenue,”

• Articles
• Supply Management

Stop Calling End-Users 'Customers' Calling end-users “customers” is a disservice to procurement professionals. By Chris McGraw “We have to serve our customers!” You hear it all around you.

• Articles
• Supply Management