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Organizations Aren’t Using Supply Chain to Grow Revenue, Report Says July 15, 2019Organizations Aren’t Using Supply Chain to Grow Revenue, Report Says A big topic among supply management organizations is how customers are driving the value chain. Likewise, all companies are -
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UPMG2020: Capitalizing on a Hurricane Response System November 18, 2020UPMG2020: Capitalizing on a Hurricane Response System A UPMG2020 session discussed how a utility company’s quick response process was critical to bringing power back to customers impacted by -
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Customer Centricity and Complexity Reduction in Manufacturing June 10, 2019Customer Centricity and Complexity Reduction in Manufacturing Like other sectors within supply management, manufacturing is transforming. Faced with new technologies and changing business models -
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Building a Better Customer Experience September 23, 2019Building a Better Customer Experience Improving customer experience is top of mind for supply management organizations. “Everyone wants to improve the customer experience because it’s revenue,” -
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Stop Calling End-Users 'Customers' October 18, 2016Stop Calling End-Users 'Customers' Calling end-users “customers” is a disservice to procurement professionals. By Chris McGraw “We have to serve our customers!” You hear it all around you.