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Supplier Relationship Management: Achieving Top and Bottom Line Results

Supplier Relationship Management (SRM) is the process by which an organization works with its suppliers to accomplish common goals or objectives. SRM is vital to the success of your organization’s top and bottom line. As a supply management professional, you play an essential role in the success of these relationships. And, the more skilled you are at navigating and managing these relationships, the more valuable you will be to your organization. This course will provide you with impactful strategies and models to optimize the performance of your suppliers. You’ll learn how to effectively partner with internal stakeholders to segment and manage your supplier relationships. Gain knowledge and skills to identify and execute relationship strategies to improve overall efficiency, performance, accountability, compliance and value.

Member Price: $1,199.00

List Price: $1,499.00
Early Bird Pricing Ends on Jan 01 0001


Sep 15-16, 2020

Add To Calendar 9/15/2020 10:00:00 AM 9/16/2020 6:00:00 PM ET Supplier Relationship Management: Achieving Top and Bottom Line Results Online


Virtual Class
CEH Credits
Product Code

Additional Information


David E. Malone Supply Chain Executive David Malone has over 25 years of management experience within municipal and Fortune 500 organizations specializing in supply chain management and strategic sourcing, with a focus on using data analytics to drive sustainable cost reductions. David currently serves as Chief Procurement Officer for King County in Seattle, Washington, responsible for oversight of over $2.7 billion in purchases. Background Prior to joining King County, David served as Chief Procurement Officer for the Washington Suburban Sanitary Commission in Laurel, Maryland, the 8th largest water utility in the US. He has also held roles as VP of Operations for Systems Automotive Interiors, a tier 1 seat supplier to Toyota Motor Manufacturing Mississippi and Director, Supply Chain Services, U.S. Cellular ® Corporation in Chicago, Illinois. Malone was the principal of David Malone & Associates, providing business development and consulting services to both public and private sector clients and was Senior Vice President, Mesirow Financial. From 2000 to 2004, Malone served as the Chief Procurement Officer for the City of Chicago. In that role, his responsibilities included all aspects of the contracting process, including contract negotiations, contract awards and the Minority Business Enterprise program, with management accountability for over $2 billion dollars in annual purchases David has also served in Supply Chain leadership roles at R.R. Donnelley & Sons Co, Avery Dennison Corporation, Xerox Corporation and Digital Equipment Corporation. He has global business experience, having conducted business in Europe, Asia, and South America. Affiliations Institute of Supply Management, Editorial Review Board (2005-2008) Past member Foundation for the Mid-South, Board of Advisors Past Chairman, Advisory Council, College of Business, Chicago State University Member, Jackson State University Alumni Association Awards & Recognition 2010 Outstanding Procurement Professional of the Year, Minority Enterprise Development Council & Minority Business Development Agency Crain’s List of Who’s Who in Chicago Business, 2003 Government Support Award, Women’s Development Center, 2003 David E. Malone (Cont’d) Diversity Spirit Achievement Award, N’Digo Profiles and The Diversity Recruiters Network, March 2003 Public Service Award, Cosmopolitan Chamber of Commerce, 2003 Editors’ Choice Award, Outsourcing Journal, Most Flexible Relationship, Unisys & The City of Chicago, 2003 Agency of the Year – Department of Procurement Services, Black Contractors United, October 2001 Government Service Award, Mexican American Chamber of Commerce of Illinois, November 2000 N’Digo Cover Story, “Chicago’s New Chief Procurement Officer Shows Results After One Year On The Job”, April 2001 Speaker, Governor’s Access to Capital Conference for Minority Business, State of Mississippi, June 2006 Speaker, City Club of Chicago, 2001 Speaker, Latin American Chamber of Commerce, “New Initiatives in the Procurement of Goods and Services”, March 2002 Publications “Minority Business – The Capital Gap”, Inside Supply Management Magazine, Cover Story, March 2007


What You Will Learn:

  • Cultural and leadership benefits
  • Strategies for good relations
  • Facets of contract administration
  • Segment suppliers appropriately
  • Establish partnerships and alliances
  • Create supplier evaluations
  • Development of suppliers
  • Value of early supplier involvement
  • Supplier cost reduction
  • Optimize supply chain management
  • Benefits of technology

Virtual Class Schedule

Day 1 - 10:00 ET - 1:30 ET / 7:00 PT - 10:30 PT (3.5 hours), Break for Lunch
Day 1 - 2:30 ET - 6:00 ET / 11:30 PT - 3:00 PT (3.5 hours)
Day 2 - 10:00 ET - 1:30 ET / 7:00 PT - 10:30 PT (3.5 hours), Break for Lunch
Day 2 - 2:30 ET - 6:00 ET / 11:30 PT - 3:00 PT (3.5 hours)

Course Overview & Goals:

  1. Prepare your organization for SRM:
    • Realize the benefits from SRM
    • Understand the need for cultural and leadership alignment
    • Discover strategies that create good relations
  2. Understand the principles of SRM:
    • Learn the facets of contract administration
    • Analyze your supplier portfolio to segment appropriately
    • Acquire ways to establish partnerships and strategic alliances
  3. Reveal supplier innovation opportunities:
    • Evaluate opportunities for supplier continuous improvement
    • Discover the value of early supplier involvement is your organization
    • Leverage organizational Innovation through supplier engagement
    • Review ways to reduce costs through value analysis/value engineering
  4. Discover supply base optimization:
    • Understand supplier risk factors and ways to mitigate
    • Acquire knowledge of supply base management
    • Attain insight to optimize supply chain management
    • Discover the power of SRM technology

Who Should Attend:

Any new supply management professionals will find this course highly valuable. Additionally, experienced professionals wishing to refresh and update their skills can greatly benefit from the information in this course. Finally, any personnel within the organization who interface with purchasers or suppliers will gain important information to help them navigate supplier relationships. Please bring a calculator to this supply management training.

Terms And Conditions

Virtual Learning Transferals: Registrations are transferable without any charge to another ISM Virtual Learning Course occurring within 12 months of the original purchase. Transferring registrations to another party are subject to price variance or change based on membership status and an additional $50 fee will be incurred.

Cancellations Virtual Learning: Cancellations more than 5 weeks before the date of the course will incur an administrative charge of 50 percent. Cancellation within 5 weeks of the date of the event will be charged the full fee. You must notify ISM in writing of a cancellation.

Tax Deduction: The Internal Revenue Service may permit an income tax deduction to U.S. residents for expenses (including registration fees, travel costs, meals and lodging) incurred in pursuit of continuing professional education. Consult your tax adviser for details.

View full terms of service here.